Response: 24-hour/7-day/week crisis response system ensures that youth or families in crises are served within a 24-48-hour period. Crisis services may be provided at the location of the youth or family, home, office, police station, school, hospital or other location as deemed appropriate by the youth and their family.

Services that can include: education regarding normal adolescent development and behavior, working with the youth and family to identify and mitigate root causes for potential disruption, mediation, conflict resolution, skill building, identifying resources needed to keep the family together, and individual and family counseling with the intended outcome of eliminating the need for youth to enter State custody.

Comprehensive assessments to determine initial diagnosis develop, plans of care that address immediate and long-term needs and initiate referrals to other or additional services as needed.

Assistance in the coordination of activities necessary to obtain access to health care services, including but not limited to assistance with enrolling/re-enrolling in Medicaid, connecting with medical care professionals, substance abuse treatment; and promoting healthy lifestyle choices.

Frequent communication with youth and their family - in person, virtually, or by phone - on issues related to the plan of care that can include care coordination with school staff, courts, doctors, housing providers and other service providers as needed and permitted by youth and their families. Case managers will make appropriate referrals to other service providers as needed.